When Lois Kluender was released from the hospital following treatment for renal complications that hampered her ability to walk, she was given several options of where to go for rehabilitation. Eastcastle Place senior living community in Milwaukee was one of them.
Having seen the community’s high ratings and knowing its location on Milwaukee’s East Side to be desirable, Kluender and her son chose Eastcastle and hoped for the best.
“I was hesitant at first, because things aren’t always what they seem. We felt like we were taking a pig in a poke,” she said, despite positive feedback from Eastcastle Place’s clinical liaison, Amy Steffen. “But I can honestly say that everything Amy told us was exactly accurate.”
Indeed, as soon as she entered the gabled, ivied edifice, Kluender felt warmly at ease. “I was greeted immediately by a friendly team of nurses, and my son and I were told explicitly what I could expect during my stay. Everything was laid out and explained very clearly.”
A former hospital secretary for 24 years, Kluender is no stranger to what goes into well-run healthcare. “I’m more aware of a lack of professionalism than most, and everyone at Eastcastle is very professional,” she said.
Equally impressive, according to Kluender, is the level of care and concern demonstrated by the entire Eastcastle staff. “Everyone is extremely kind and considerate, and they really listen to patients. They are quick to address any need and rectify anything that isn’t to one’s liking.”
Adding that safety is paramount at Eastcastle Place, Kluender said she doesn’t mind staff’s frequent reminders to lock her wheelchair, etc. or constructive advice on how to get around more carefully. “As long as it gets me home, I’m all for it,” said the 82-year-old who has been receiving physical and occupational therapy at Eastcastle since February 9th. “They don’t just tell me to try harder; they are specific about what I can do to get stronger and be safer, both now and when I return home.”
Kluender is getting stronger by the day, and she is anxious to return to her Shorewood area condo. But the grandmother of 10 is quick to say that she would readily recommend Eastcastle Place to anyone in need of rehab. “I know now with absolute certainty that it’s a really great place.”
Eastcastle Place is a Life Plan Community located on Milwaukee’s vibrant East Side. Eastcastle Place offers independent living, promoting an active and engaging lifestyle for seniors. The Health Center at Eastcastle Place offers assisted living, memory support, rehabilitation and skilled nursing services, thus providing complete continuing care for seniors. Eastcastle Place is managed by Life Care Services®. For additional information call 414-219-1398 or visit www.EastcastlePlace.com.