Orientation by Fire

lindseyLindsey Viegut experienced “orientation by fire” with the best possible outcome. The new administrator at Eastcastle Place Health and Rehabilitation Center in Milwaukee was excited to start her new job. “Five minutes into my first day, the State walked in for its annual survey,” she said. This can be extremely stressful. The Wisconsin Department of Health Services comes unannounced to observe procedures and care, check compliance to regulations, quality of service, and more. “It’s a snapshot of the entire year, lumped into a few days,” Lindsey said. “I saw how the team responded. Everyone was calm and responsible. It showed that they were in control and prepared. Every day the team should be survey-ready, and that mindset was already here, ingrained in the system.” Eastcastle Place Health and Rehabilitation Center subsequently received its third deficiency-free survey. “This was nice confirmation that I’d made the right decision to come here,” Lindsey said. “It’s proof that there’s a strong commitment to consistently providing the best quality of care.”

Eastcastle Place retirement community offers a vibrant, independent lifestyle. As a Life Plan Community formerly known as a continuing care retirement community, Eastcastle Place also provides assisted living, memory support, rehabilitation, respite, and skilled care at its Health and Rehabilitation Center.

Lindsey’s vocational choice was the result of her passion for healthcare and mind for business. “It made sense for me to pursue a career in healthcare administration,” she said. Her intro class at UW Eau Clare included a tour of a nursing home and the introduction to an administrator of a local community. “I saw the impact she had on residents’ lives. Her days were all so versatile, and the outcomes were so important. It all clicked. The long-term care setting really appealed to me.”

After college graduation, Lindsey’s first job was as the assistant administrator at the West Allis retirement community where she’d done her practicum. She worked her way up to the role of administrator. “I found that I love the day-to-day challenges while focusing on the big picture and moving towards the goals as a team,” she said.

When Lindsey heard that there was an opening for the administrator at Eastcastle Place, she said she was eager to “throw my hat into the ring. I knew it was a great community, and that Life Care Services (LCS) which manages Eastcastle Place has a wonderful reputation. When I interviewed here, what really sold me were the people I interviewed with and met…managers, housekeepers, front desk personnel…everyone was really nice and really enthusiastic about the community. And the residents seemed happy. Happy residents mean that things are going well here.” Lindsey added that resident satisfaction at Eastcastle Place is largely the result of how resident-driven the community is. “All of the important decisions are made with input from the residents,” she observed.

Lindsey’s first months on the job have exceeded her lofty expectations. “I look forward to coming into work every day. The mentality here with the team is that we have the opportunity to improve peoples’ lives here.”